VolunVerse (“VolunVerse,” “we,” “us,” or “our”) collects and processes information through our website, web app, mobile app, and related communications.
By using the Service, you acknowledge the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected through the VolunVerse Service, including through our website, web app, mobile app, and related communications.
2. Information We Collect
We may collect the following categories of information.
A. Information You Provide Directly
When you create an account or use the Service, you may provide information such as:
- username;
- email address;
- password or login credentials;
- profile information;
- profile initial/avatar display;
- school, organization, or affiliation information, if you choose to provide it;
- volunteer-related information, activity records, submissions, or notes;
- messages, comments, posts, or content you submit, if enabled;
- support requests, feedback, or reports.
B. Location Information
If you allow location access, we may collect:
- approximate location;
- precise location;
- location-derived search or map interactions.
We use location data to support map features, nearby results, location-based discovery, relevance, and platform safety/integrity features.
C. Contacts Information
If you choose to grant access to your contacts, we may collect contact information needed to:
- help you find people you know;
- enable friend or invite features;
- suggest potential connections.
We do not require contact access to use the core Service unless a feature specifically depends on it.
D. Device and Technical Information
We may automatically collect certain device, browser, and network information, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- app version;
- language settings;
- referring pages or links;
- crash data, diagnostics, logs, and performance data;
- identifiers reasonably necessary for security, fraud prevention, and service functionality.
E. Usage Information
We may collect information about how you use the Service, including:
- pages or screens viewed;
- features used;
- searches, clicks, and interactions;
- login activity;
- map usage;
- invite feature usage;
- notification interactions;
- timestamps and session data.
F. Cookies, Local Storage, and Similar Technologies
We may use cookies, local storage, session storage, tokens, and similar technologies to:
- keep you logged in;
- remember settings and preferences;
- secure the Service;
- improve performance and reliability;
- understand usage patterns.
3. How We Use Information
We may use collected information to:
- create and manage your account;
- provide, maintain, and improve the Service;
- personalize your experience;
- show profiles, map content, and relevant opportunities;
- enable friend, invite, and social features;
- process volunteer-related submissions or records;
- communicate with you about your account or the Service;
- send notifications and service messages;
- detect, investigate, and prevent fraud, abuse, spam, and security incidents;
- enforce our Terms and policies;
- comply with legal obligations;
- protect the rights, safety, and property of users, VolunVerse, and others.
4. How We Share Information
We may share information in the following circumstances.
A. With Service Providers
We may share information with vendors and service providers that help us operate the Service, such as providers for:
- hosting and infrastructure;
- authentication;
- database/storage services;
- analytics;
- notifications and communications;
- maps and geolocation services;
- customer support and security tools.
These providers are permitted to process information on our behalf as needed to provide their services.
B. With Other Users
Depending on the features you use and your settings, certain profile and activity information may be visible to other users, such as:
- username;
- profile display or initial/avatar;
- volunteer-related profile information you choose to display;
- friends, social connections, or public-facing activity, if applicable.
C. With Organizations or Opportunity Hosts
If you interact with volunteer opportunities, schools, nonprofits, or other organizations through the Service, information relevant to those interactions may be shared as necessary to support the feature or interaction.
D. For Legal, Safety, and Security Reasons
We may disclose information if we believe disclosure is reasonably necessary to:
- comply with law, regulation, legal process, or government request;
- enforce our agreements or policies;
- detect, prevent, or address fraud, abuse, or security issues;
- protect the rights, safety, and property of users, VolunVerse, or others.
E. Business Transfers
Information may be disclosed or transferred in connection with a merger, acquisition, financing, asset sale, restructuring, or similar transaction.
5. Contacts and Invites
If you grant contact access, we use that information only to support contact-based features such as finding people you know, sending invites, or suggesting connections.
You should only use invite features in ways that are lawful and appropriate. We may limit or disable invite functionality to prevent abuse.
6. Location Data
If you permit location access, location data may be used to support maps, nearby discovery, and feature relevance. Location data may be collected while you actively use relevant features of the Service.
You can manage location permissions in your device or browser settings.
7. Data Retention
We retain information for as long as reasonably necessary to:
- provide the Service;
- maintain your account;
- support platform integrity and fraud prevention;
- comply with legal obligations;
- resolve disputes;
- enforce agreements.
Retention periods may vary depending on the type of data, the purpose of processing, and legal or operational requirements.
8. Account Deletion and Your Choices
You may have the ability to access, update, or delete certain account information through the Service.
If the Service provides account deletion, you may initiate deletion from within the app or website account settings. When you request deletion, we will delete or de-identify personal information as required by applicable law, except where retention is necessary for legal, security, fraud-prevention, backup, dispute-resolution, or compliance purposes. Apple requires in-app account deletion initiation for apps that support account creation.
You may also manage some privacy choices by:
- updating your account/profile information;
- changing device permission settings;
- disabling location access;
- declining contacts access;
- adjusting notification settings.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
VolunVerse is not intended to unlawfully collect personal information from children in violation of applicable law. If you believe a child has provided information inappropriately, contact us so we can review and take appropriate action.
11. Third-Party Services
The Service may contain links to, integrations with, or features powered by third-party services. Those third parties may have their own privacy practices and terms. We are not responsible for the privacy practices of third-party services except as required by law.
12. International Use
If you access the Service from outside the country where our systems are operated, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the “Last Updated” date above. Continued use of the Service after changes take effect means you acknowledge the updated Privacy Policy.
14. Contact Us
VolunVerse
Legal Entity: Levi Bradley
Support: volunversesupport@gmail.com